Shipping policy

PRIVACY POLICY

 

 

PRIVACY NOTICE

This Privacy Policy governs the manner in which One Flowers & Checolaa ("we," "us," or "our") collects, uses, maintains, and discloses information collected from users ("you" or "users") of the One Flowers & Checolaa Website ("theoneflowers.ae"). This Privacy Policy applies to the Website and all products and services offered by One Flowers Checolaa.

  1. Information We Collect

We may collect personal identification information from users in various ways, including but not limited to when users visit our Website, register on the Website, place an order, subscribe to our newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features, or resources we make available on our Website. Users may be asked for their name, email address, mailing address, phone number, and payment information. We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Website-related activities.

We may also collect non-personal identification information about users whenever they interact with our Website. Non-personal identification information may include the browser name, the type of computer or device, and technical information about users' means of connection to our Website, such as the operating system, internet service provider, and other similar information.

  1. How We Use Collected Information

We may collect and use users' personal information for the following purposes:

  • To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalize user experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our Website.
  • To process payments: We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To send periodic emails: We may use the email address to send users information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If a user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

 

  1. How We Protect Your Information

 

We adopt appropriate data collection, storage, and processing practices, and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Website.

Sensitive and private data exchange between the Website and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

  1. Sharing Your Personal Information

We do not sell, trade, or rent users' personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

  1. Third-Party Websites

Users may find advertising or other content on our Website that links to the websites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these websites and are not responsible for the practices employed by websites linked to or from our Website. Browsing and interaction on any other website, including websites which have a link to our Website, is subject to that website's own terms and policies.

  1. Changes to this Privacy Policy

One Flowers & Checolaa has the discretion to update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

  1. Your Acceptance of These Terms

By using this Website, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Website. Your continued use of the Website following the posting of changes to this Privacy Policy will be deemed your acceptance of those changes.

  1. Contacting Us

If you have any questions about this Privacy Policy, the practices of this Website, or your dealings with this Website, please contact us at [insert contact information].

This Privacy Policy was last updated on 15 June 2023.

 



Refund Policy

At The One Flowers & Chocolaa, we strive to provide our customers with the highest quality products and exceptional service. However, we understand that there may be instances where a refund is necessary. Please read our refund policy carefully to understand the conditions under which refunds may be granted.

  1. Non-Perishable Items (Chocolates, Gift Items): If you wish to request a refund for non-perishable items such as chocolates or gift items, you must notify us within 7 days of receiving the product. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. Return shipping costs will be the responsibility of the customer unless the return is due to our error. Once we receive the returned item and verify its condition, we will initiate the refund process. Refunds will be issued in the original form of payment.
  2. Perishable Items (Flowers, Fresh Arrangements): Due to the nature of perishable items, we have a limited refund policy for flowers and fresh arrangements. If you are unsatisfied with the quality or condition of the flowers you received, you must contact us within 24 hours of receiving the product. Please provide clear photographic evidence of the issue. We will review the case and determine if a refund is appropriate. In some cases, we may offer a replacement or store credit instead of a refund. Refunds for perishable items will be issued within 7 business days of approval and will be credited to the original form of payment.
  3. Delivery Issues: If there are any issues with the delivery of your order, such as non-delivery, late delivery, or damaged items during transit, please notify us as soon as possible, preferably within 48 hours of the expected delivery date. We will investigate the matter and take appropriate action to resolve the issue. Depending on the circumstances, we may offer a refund, replacement, or store credit.
  4. Cancellation Policy: If you need to cancel your order, please contact us as soon as possible. Cancellations made before the order has been processed and prepared for delivery may be eligible for a full refund. However, if the order has already been prepared or dispatched, cancellation may not be possible, and refunds will be subject to our discretion.

     Please note the following important points regarding our refund policy:

  • We reserve the right to refuse a refund if the item returned does not meet the conditions stated above.
  • Refunds for discounted or promotional items will be issued for the amount paid at the time of purchase.
  • Refunds for gift orders will be credited to the original purchaser.
  • We do not provide refunds for items that have been consumed or used.
  • In case of any disputes or concerns regarding refunds, please reach out to our customer service team, and we will strive to resolve the issue in a fair and satisfactory manner.

Please keep in mind that this refund policy is subject to change without prior notice. We recommend reviewing our policy regularly to stay informed about any updates or modifications.

If you have any questions or require further clarification regarding our refund policy, please don't hesitate to contact us. We are here to assist you and ensure your satisfaction with our products and services.

Last updated: June 2023.